The QBF Integrated Marketing Approach

HealthSTATEMENT PROCESSING

PROBLEM: This medical organization’s manual billing procedures resulted in slow mailing process and slow cash flow.

SOLUTION: Brand Advantage Group now receives a datastream and processes the data – mailing, faxing, and emailing out physician’s Statements on the same day. Everything is then placed in a password protected online archive, where the data is accessible 24/7 for Customer Service and, in some cases, for patients.

RESULT: Bills go out quicker, payments are received sooner, and Customer Service calls are now handled in half the time due to the online archive. Cash flow has improved dramatically. With Brand Advantage Group Epay online, patients may now pay their bills 24/7.

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